Requirements: Connection of a service account to Ebsta requires Administrator rights.
A service account can come disconnected if its configuration is changed or if the password is on a rotation policy. You will need to re-connect your service account to Ebsta if you receive an error message under your service account details by following the steps below.
1. Click Manage Account.
2. Click Office 365 OAuth or Exchange (on premise).
3. Enter your service account details and click Connect.
Note 1: The Impersonation Email Address should be the email address of a valid mailbox. The mailbox will not be added or synchronised but will be used to validate the impersonation permissions the service account has.
Note 2: Where you are asked for your username and password, this is the log in for the service account.
4. Click Confirm.
5. Once successfully reconnected, the error message will disappear and be replaced by a green connection symbol.