Ebsta for Salesforce's Calendar Sync depends on you having a number of Salesforce Event fields accessible to successfully sync Events between your Outlook/Office365 and Salesforce Calendars. These include:
You will get a warning message from Ebsta when you try and sync your calendars if you do not currently have access to any of these fields. You can ensure that these fields are accessible by following the steps below.
Note: You need to be a Salesforce Administrator to make these changes. If you do not have Salesforce Administrator rights, please contact your Salesforce Administrator.
1. Click Setup
2. In Build, click Customize > Activities > Event Fields.
3. Click on the appropriate field (e.g. Start).
4. Click Set Field-Level Security.
5. Ensure the field is marked as Visible next to the appropriate Salesforce Profile(s) and click Save.