You can set up Alerts for any specific topics that get mentioned during calls. With alerts set, once a call has been processed, any mentions of the enabled topic will be shared via an email alert. To set up alerts follow these steps.
1. Access the Topic Tracking settings page by clicking the Settings button in the top right-hand corner and select Topics.
2. Click the alert icon alongside the Topic you are interested in receiving alerts on.
3. The icon will turn green to denote that the Alert for this Topic is enabled.
4. You will receive an email post call processing that this Topic was mentioned during a conversation. The email will give you a summary of the call and a link to review the call.