1. Click the Gear icon and click Setup.
2. Click Object Manager
3. Click on your chosen Object e.g. Account
4. Click Page Layouts.
5. Click the down arrow next to the correct Page Layout and click Edit.
6. Select Section and drag it down into the Page Layout. When it has turned green, you will be able to drop it into the layout.
7. Add the following properties and click OK.
8. Drag and drop each of the following Ebsta fields in turn into the newly created Ebsta Reporting Section. When it has turned green, you will be able to drop it into the layout.
Last week emails exchanged outbound
Last week emails exchanged inbound
Last month emails exchanged inbound
Total emails exchanged outbound
Total emails exchanged inbound
Last Email Activity Date
Ebsta Score Ebsta Score Trend Last 7 Days
Ebsta Score Trend Last 30 Days
Ebsta Score Trend Last 90 Days
9. Click Save.