Supported Plans: Team/Enterprise
Supported Integrations: Gmail/Outlook/Office365/Exchange/Salesforce
If there are certain folders that you don't want Ebsta to sync, you can adjust the email sync settings by following the instructions below.
1. Open an Account* view where Ebsta has been added.
* You can substitute Account here for Contact, Lead or Opportunity.
2. In the Ebsta section, click on the arrow next to your account name in the Ebsta section of your Page Layout and select Settings from the dropdown menu.
3. Use the check boxes to select which mailbox folder(s) you wish Ebsta to sync.
4. Click Save Settings.
5. From this point onwards Ebsta will only process the mailbox folders you have selected to sync. Historical emails will still appear in the activity view.