Supported Plans: Growth
Supported Platforms: Gmail/Salesforce
Ebsta for Salesforce's Email Tracking Reporting gives you overview of email tracking activity; how many times emails are opened, where they are opened and on what device and when links within those emails are clicked on.
To access the email tracking reporting, click the Email Tracking icon in the Ebsta Notification Bar.
The Emails Opened feed gives you insight into your emails that are being opened in real time. The feed is ordered by most recently viewed.
The All Tracked Emails feed shows you all the emails you have tracked and whether they have been opened or not. The feed is ordered by most recently tracked sent email.
Email has been sent but not opened.
Email has been opened by the recipient
If you expand the view by clicking on the opened icon, it will give you more detail about when it was opened, how many times, on what device and whether any links contained within the email have been clicked on.
Top Tip: When there is tracking information relating to a person whose email you are viewing, the Email Tracking icon will turn yellow in the Ebsta blue notification bar.
Clicking on the yellow Email Tracking icon will give you a overview of email tracking activity related to this specific person.
You can also access the email tracking information by clicking the Email Tracking button when viewing that person's record in Ebsta.