Occasionally connectivity issues are caused by security restrictions on Users' Salesforce accounts - specifically IP restrictions. Your Salesforce Administrator will therefore need to whitelist Ebsta's IP addresses in Salesforce to enable you to successfully connect Ebsta to your Salesforce account.
How to whitelist Ebsta's IP addresses in Salesforce
1. Click Setup.
2. Click Security Controls > Network Access
3. Click New.
4. You will need to enter Ebsta's IP details separately with the same Start and End IP range.
54.86.70.36
54.84.33.166
54.174.28.2
52.20.165.29
How to whitelist Ebsta IP Ranges for your Profiles in Salesforce
Salesforce Administrators have control over which Users can/cannot connect Ebsta to Salesforce by setting up IP restrictions against certain Profiles and/or individual user accounts.
1. Click Setup.
2. Click Manage Users > Profiles
3. Select the appropriate Profile. Then hover over Login IP Ranges and click New.
4. You will need to enter Ebsta's IP details separately with the same Start and End IP range.
54.86.70.36
54.84.33.166
54.173.237.204
54.174.28.2
52.20.165.29
Further information about Network Access and IP Ranges can be found on Salesforce's website here:
https://help.salesforce.com/apex/htviewhelpdoc?id=security_networkaccess.htm&language=en_US
http://help.salesforce.com/HTViewHelpDoc?id=login_ip_ranges.htm&language=en_US