Requirements: Install of Ebsta into Chrome & mailbox connected to Ebsta:
Install Ebsta into Chrome
Connect your Gmail mailbox to Ebsta
This article covers:
- Pause or stop a recipient in a cadence
- Pause or stop all recipients in a cadence
- Pause or stop a recipient in all cadences they are running in
Pause or stop a recipient in a cadence
1. Click the Cadence button in the top right-hand corner to open up the Cadences window.
2. Click Manage Cadences.
3. This opens up the Cadences section of Ebsta's Console in a new browser tab. Use the search function to search for a specific cadence that a recipient is running in and then click on it from the list.
4. Click the People tab.
6. Use the stop or pause buttons in the Action column alongside the recipient you wish to pause* or stop.
* Contact is paused at current stage in live cadence. The contact will continue from the same point in the cadence if restarted.
Pause or stop all recipients in a cadence
1. Click the Cadence button in the top right-hand corner to open up the Cadences window.
2. Click Manage Cadences.
3. This opens up the Cadences section of Ebsta's Console in a new browser tab. Use the search function to search for a specific cadence and then click on it from the list.
4. You can stop or pause* all recipients currently active in this cadence by clicking the Stop Active Contacts or Pause Active Contacts buttons.
* Contacts are paused at current stage in live cadence. They will continue from the same point in the cadence if restarted.
Pause or stop a recipient in all cadences they are running in
1. Click the Cadence button in the top right-hand corner to open up the Cadences window.
2. Click Manage Cadences.
3. This opens up the Cadences section of Ebsta's Console in a new browser tab. Click the People tab.
4. Use the search function to search for a recipient and then click on it from the list.
5. Ebsta displays a list of all cadences the recipient has been added to. You can pause* or stop them in all or any cadences they are active in using the stop or pause buttons in the Action column.
* Contact is paused at current stage in live cadence. The contact will continue from the same point in the cadence if restarted.