Recipients have multiple statuses in relation to a Cadence.
Active - Contact is currently running in the live cadence.
Finished - Contact has completed all stages in a cadence.
Paused - Contact is paused at current stage in live cadence. They will continue from the same point in the cadence if restarted.
Stopped - Contact has been stopped in cadence.
Pausing or stopping a recipient in a Cadence
1. In Gmail, click the Cadence button in the top right-hand corner.
2.This will open up the Cadences window. Click Manage Cadences.
3. This opens up the Cadence section of Ebsta's Console in a new browser tab. Select the cadence that you wish to pause or stop a recipient in from the list or by using the search function and click on it.
4. Click the People tab.
6. You can stop or pause all recipients from this cadence by clicking the Stop Active Contacts or Pause Active Contacts button at the top of the cadence page.
Alternatively to stop or pause a particular recipient in a cadence, find them in the list (you can filter the list to display only active recipients if necessary), click the dropdown arrow in the Action column and select either Stop or Pause.